1. What is a patient concierge service? 

Our patient concierge service helps you navigate the non-clinical aspects of your healthcare journey. From coordinating appointments and managing insurance claims to organising medical records, we handle the details so you can focus on your wellness.

2. How do you help with appointments? 

We assist in scheduling and coordinating appointments with healthcare providers, specialists, and diagnostic services. We ensure you have timely access to care and manage follow-ups and rescheduling when needed.

3. Can you help with insurance claims and billing? 

Yes, we verify your insurance coverage, assist with claims submissions, and resolve issues related to denied or delayed claims. We also help clarify billing questions and work with you to ensure any out-of-pocket costs are understood.

4. What kind of support do you provide on surgery day? 

We offer compassionate, administrative support on your surgery day. From explaining the process (not clinical procedures) to helping with paperwork and follow-up appointments, we ensure a stress-free experience. Our role is to bridge the gap between the medical and administrative aspects, so you feel confident and supported.

5. Can you help me manage my medical records? 

Absolutely! We assist in organising and managing your medical records, ensuring that your healthcare providers have access to the necessary information. We can also help with transferring records between providers and handling any related documentation.

6. How much do your patient concierge services cost? 

We offer a range of packages to suit different needs. Please contact us for a free consultation, and we’ll help you determine the best plan for your requirements.

7. Is there a free consultation? 

Yes! We offer a free 15-minute consultation to help you understand how our services can benefit you. During this session, we’ll discuss your needs and how we can support your healthcare journey.

8. Do you provide clinical care as part of your concierge services?

 No, we do not provide clinical care or clinical recommendations. Our focus is on non-clinical, administrative support, including appointment scheduling, insurance navigation, and care coordination to enhance your healthcare experience.